ROYAL MAIL ARE NOT DELIVERING WITHIN THEIR NORMAL TIME FRAMES DUE TO COVID, CHRISTMAS & BREXIT DELAYS. PLEASE DO NOT CONTACT US ASKING WHERE YOUR ORDER IS UNLESS TEN WORKING DAYS HAVE PASSED.
GENERAL SHIPPING INFO
- Delivered in 3-14 working days depending on your region, you can see estimated time scales when you go to checkout.
- Please do NOT start claims with PayPal if an item is delayed or missing. Please email us! We resolve most issues within 48 hours and in most cases send a next day replacement out for lost items, which unfortunately does happen on the odd occasion! This won’t be possible if you start a claim.
- Usually dispatched the next working day after you order (except during busy periods or during adverse weather). We don’t dispatch on weekends or bank holidays
- Signature required on delivery outside of Europe and in some European Countries.
- If you are a customer in the EU from January 1st 2021 we advise you make all payments with Paypal. Due to PSD2 Regulations coming into force and issues with our card merchant, your payment may be declined if using a credit or debit card as an EU customer. Paypal will not be declined and is a safe way to pay. Please email with any questions.
- Any incoming duty costs are your responsibility to pay. From January 1st 2021 customers in the EU will have to pay Duty and VAT on their orders and packages may be held until fees are paid. If orders are returned to us as Duty had not been paid, we will not refund your paid postage costs.
- Once an order has been dispatched for 10 working days in the UK and 20 working days outside the UK and it still hasn't been delivered we can mark this as lost and assist in a refund or replacement. Please wait 10/20 working days depending on your region before contacting us about the whereabouts of your parcel. And please email us, we don’t bite! Please don’t start claims with PayPal, this takes longer and you have little chance of a replacement order being sent. Please track if your order is over £50 in the UK, or any price in any other country by clicking through to your local postal service to check on it's whereabouts before contacting us. You may have to click twice to get through to your local carrier's tracking page.
- If you choose Next Working Day Delivery this is dispatched the same day if you order by MIDDAY. This is our cut off time. If you order after Midday it will be dispatched the next working day, we do try to dispatch as soon as we can but as a general rule if you order after Midday, it won't be sent out the same day especially at Halloween and Christmas. This WILL NEED TO BE SIGNED FOR so you must be home for delivery. This is a next working day service therefore we don't deliver or dispatch on weekends or bank holidays.
- Missed your delivery? Rearrange online via your tracking link or collect using the calling card left (you have a limited time to do this). If you’ve input your address wrong then sorry, when we get it back from Royal Mail we will refund your order minus your postage costs, we don’t send orders out twice. You’ll need to place a new order if you want to.
- Delivery going to a work address? Once it's signed for we consider this as delivered and won’t take any further enquiries on delivery
- We need to be informed within a month of your order being dispatched if your order hasn't arrived, for a refund or a replacement to be offered.
Countries we ship to:
Australia, Austria, Bangladesh, Belgium, Bolivia, Brazil, Brunei, Cambodia, Canada, China, Christmas Island, Cocos Islands, Columbia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Japan, Jersey, Jordan, Lebanon, Lithuania, Malaysia, Maldives, Malta, Mexico, Nepal, Netherlands, New Zealand, Norway, Pakistan, Philippines, Poland, Portugal, Qatar, Russia, Saudi Arabia, Singapore, Slovakia, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States
We recommend you track your delivery daily for International orders to check on it's progress.
For all orders: we do not dispatch on weekends or bank holidays. Please note the above is an estimate on all delivery times except for Next Working Day Delivery.